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Home > Ordering
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Tribal Disclaimer
Many of the tribal and ethnic jewelry and textiles pieces that Silk Road Tribal sells are old and authentic and/or reconstructed from old and authentic pieces. Many of these items have been handmade and previously worn by tribal people. Therefore, they might be in used and imperfect condition. There may be wear and tear, stains, fading, discoloration, missing pieces, holes, dents, and/or other flaws. I believe it enhances and adds to the richness and beauty of the piece. I try to note any imperfections in the description and photos.If you have any questions about an item before ordering, please contact
Silk Road Tribal. I am always happy to answer your questions. Your satisfaction is very important to Silk Road Tribal. Online Payment Methods
Silk Road Tribal accepts the following credits cards: Visa, MasterCard, and Discover. Our secure servers protect your information using advanced encryption techniques and firewall technology. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information may cause and error and decline the transaction.
Other Payment Methods
If you would like to make a purchase using another payment method, please contact Silk Road Tribal by email or phone at 206.794.5357 (Pacific Time) for details and accepted payment methods. Please note that any item on this site is still available for sale and may be sold until payment is received.
Shipping Policy
Please note that shipping charges are calculated during the checkout process. Silk Road Tribal ships all domestic orders via United States Postal Service (USPS) Priority Mail with delivery confirmation. International orders ship via USPS First Class International Mail or USPS Priority Mail. The USPS requires that international orders over 4 lbs. must be shipped via Priority Mail. Please note that Priority Mail allows for complete tracking and delivery confirmation of your package whereas First Class mail does not.
Silk Road Tribal ships to many countries. If you receive an address error when placing an order please contact Silk Road Tribal to have your country added to the shipping methods. Shipping charges vary depending on weight, size, and destination of package and customers are solely responsible for shipping charges.
Orders usually ship within 48 hours of receiving your order and most domestic shipments are usually delivered within 7–14 days of placing your order. International orders take longer for delivery and shipping times vary. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Silk Road Tribal or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping. Silk Road Tribal is not responsible for delays, mishandling, damage, or lost packages due to handling by the USPS. Shipping insurance is optional and is recommended for your protection.
Taxes
Silk Road Tribal automatically charges and withholds the applicable
sales tax for orders to be delivered to addresses within Washington state. For orders shipped to other states, you are solely responsible for all sales taxes or any other taxes.International customers are solely responsible for any import duties, customs, and/or taxes that may apply to orders. Silk Road Tribal is not responsible for any national, regional, and/or local customs, duties, and/or taxes imposed upon your order. All customs documentation will
truthfully disclose the value and contents of the package.
Returns & Exchanges
If you are not 100% satisfied with your purchase Silk Road Tribal will be happy to exchange it or give you a refund. Sorry, no exchanges or refunds on sale items. Refunds or exchanges are accepted only with prior authorization. If there is a problem with your order or if it is not as you expected, please notify Silk Road Tribal within two weeks of receiving your order either by email or phone at 206.794.5357 (Pacific Time). Items must be accompanied by the original receipt and in their original condition. Before a replacement item can be shipped to you, Silk Road Tribal must receive the item you are returning. Return shipping is the buyer’s responsibility. If Silk Road Tribal ships you the wrong item you will be reimbursed for the cost of shipping the returned item to us and we will pay for the cost of shipping a replacement item to you.
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