Shipping costs are based on weight and destination. Domestic orders can use the Shipping Calculator in the Shopping Cart with your zip code for real-time shipping costs. All customers based outside the U.S. should proceed to the Checkout where shipping costs are calculated during Step 2 of the checkout process. To calculate shipping, simply add the items you are interested in to the shopping cart and use one of the options listed above.
Item weight is cumulative and can often add up to more than the actual total weight of the package incurring higher than actual shipping costs at checkout. In these cases, refunds will be issued for shipping overcharges when the overcharge amount is over $2.00 USD.
When will my order ship?
Orders ship Monday through Friday and usually the same day the order is placed if the order is placed before 3:00 PM Pacific time. Occasionally it may take up to 48 hours of receiving your order for it to ship due to Silk Road Tribal's vending travel schedule or other unforeseen circumstances.
When will my order arrive?
Most domestic shipments are usually delivered within 2 to 5 days of placing an order. International orders take longer for delivery and shipping times vary. International orders shipped by First Class International Mail may take between 14 and 30 days to arrive. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Silk Road Tribal or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping. Silk Road Tribal is not responsible for delays, mishandling, damage, or lost packages due to handling by the USPS, UPS, or any other carrier. Shipping insurance is optional and available with some shipping methods and is highly recommended for your protection.
What methods do you use for shipping?
Silk Road Tribal ships all domestic orders via United States Postal Service (USPS) or UPS. International orders ship via USPS First Class International Mail or USPS Priority Mail. The USPS requires that international orders over 4 lbs. to be shipped via Priority Mail.
Can my order be tracked and insured?
For DOMESTIC orders within the United States, if you choose USPS Priority Mail, USPS Express Mail, or UPS. These methods provide tracking, delivery confirmation, insurance, and tracing in the case of missing or lost packages.
For INTERNATIONAL orders outside the United States, if you choose First-Class International Mail it does NOT offer tracking or insurance services. USPS First-Class International Mail only offers delivery confirmation upon delivery of package. If you choose to have your order shipped by USPS First-Class International Mail you do so at your own risk and Silk Road Tribal is not responsible for any delays, mishandling, damage, lost packages, customs fees, or duty fees.
What countries do you ship to?
Silk Road Tribal ships to many countries outside of the United States. If you receive an address error when placing an order please contact Silk Road Tribal to have your country added to the shipping methods. Shipping charges vary depending on weight, size, and destination of package and customers are solely responsible for shipping charges.
Do I have to pay Taxes, Customs, & Duty?
INTERNATIONAL CUSTOMERS: You are solely responsible for any import duties, customs fees, charges, and/or taxes that may apply to orders. Silk Road Tribal does not impose these charges and they are not included in the price of the item or shipping/insurance costs. Please check with your country's customs office as to what these additional charges will be prior to completing your purchase.
Silk Road Tribal is not responsible for any national, regional, and/or local customs, duties, and/or taxes imposed upon your order. It is an international and U.S. federal offense and ILLEGAL to falsify information on customs documents. All customs documentation will truthfully disclose the value and contents of the package and cannot be falsified or marked as "GIFT." It is also illegal for the buyer to ask Silk Road Tribal to mark the item as "GIFT." Please take this into consideration before placing your order.
Washington State Customers: Silk Road Tribal automatically charges and withholds the applicable sales tax for orders to be delivered to addresses within Washington state. For orders shipped to other states, you are solely responsible for all sales taxes or any other taxes.